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Optimize Your Product with User Testing.

User Testing gives CTOs and CPOs evidence-based UX insights before development commits to a direction.

Tell us about your project

Trusted by enterprises across Europe and the US:

Siemens
Siemens Healthineers
PwC
Geberit
Toyota
Rainbow
Chooose
Omnipack
Lexolve

Do any of thesesound familiar?

  • Users struggle but we cannot see why.
  • We try to use AI to gather insights but they lack business context.
  • Stakeholders disagree on what users need.
  • We only test once the code is done.
  • There's never time for testing in the sprint.
  • We don't know which problems to fix first.
  • UX problems surface only after launch.
  • Rework after launch is too expensive.
  • We've never watched customers use the product.
  • Surveys say one thing, the data another.
  • We only listen to the loudest customers.
  • We review the prototype among ourselves.

What is User Testing?

User Testing is a structured process in which real users engage with your product or prototype and complete predefined scenarios. We observe, record, and analyze their behavior in real time.

The goal is not to confirm that your product works. It is to find out where users struggle, what they misunderstand, and what stops them from completing key actions. You receive concrete, prioritized recommendations before production code is written or before a feature goes live.

Our process & deliverables

  1. 01

    Planning and Setup

    We define the user personas to test, establish the hypotheses we want to validate, and build the test scenarios. We prepare the prototype, recruit participants from your target group, and schedule sessions. Nothing is left to chance before the first user sits down.

    • PERSONA DEFINITION
    • HYPOTHESIS SCOPING
    • SCENARIO DESIGN
  2. 02

    Data Collection

    We conduct online sessions with a minimum of 5 participants per user persona for results to be statistically meaningful. AI-assisted analysis helps us identify behavioral patterns across sessions faster, so key insights surface sooner.

    • USER SESSIONS
    • SESSION RECORDING
    • PATTERN ANALYSIS
  3. 03

    Analysis and Handover

    We analyze all session data, identify the most critical UX issues, and translate findings into clear, prioritized recommendations. You receive a full report of your product.

    • TESTING REPORT
    • ISSUE PRIORITIZATION
    • IMPROVEMENT PLAN

4 reasons enterprise teams test before they build.

Flaws are fixed when they are cheap to fix.

UX issues discovered at the prototype stage cost a fraction of what they cost after launch. You catch problems at the point where fixing them takes hours, not weeks of rework.

Development starts with validated UX.

Every key user flow has been tested and confirmed before a sprint begins. That clarity reduces costly mid-development corrections.

You reduce the risk of post-launch rework.

Products that have not been tested with real users frequently require expensive redesigns after release. User Testing gives you the evidence to prevent that before it happens.

You understand how users actually think.

Observation reveals behavior that surveys and analytics cannot. You learn what confuses users, what they ignore, and what they value directly from watching them use the product.

From discovery to delivery.

View all projects

User Testing is an essential step in optimizing products before development. At SH, we help our clients identify critical UX issues early, saving time, reducing costs, and ensuring a successful product launch.

Alex StasiakCo-Founder at Startup House

Frequently asked questions

User Testing is a structured process in which real users interact with your product or prototype while we observe and document their behavior. It matters before development because UX issues are exponentially cheaper to fix at the prototype stage than after production code has been written. Enterprise teams that skip this step frequently pay for it in post-launch rework.

A typical user testing engagement with SH runs 2 to 4 weeks from planning through final report delivery. Timeline depends on the number of user personas being tested and the complexity of the scenarios. We can discuss a condensed version for teams with tighter deadlines.

You need something users can interact with, but it does not need to be a fully functional product. A low-fidelity wireframe or clickable prototype is sufficient for most user testing scenarios. If you do not have one yet, we can help you prepare it as part of the process.

We test with a minimum of 5 participants per user persona. Research consistently shows that 5 users identify the majority of usability issues in a given interface. For products with multiple distinct user groups, we test each persona separately to ensure the findings are relevant to each audience.

User testing produces behavioral evidence, not just opinions. You see where users hesitate, where they make errors, and what they say out loud when they encounter friction. The output is a full report with prioritized UX issues, improvement recommendations, and conclusions for your next development steps.

It significantly reduces the risk of building something users cannot or will not use. It does not guarantee adoption, but it removes the most common source of avoidable failure: designing for assumptions rather than observed behavior. Enterprise clients use it to protect development budgets and increase confidence in launch decisions.

Yes. User Testing works at any stage: prototype, MVP, or live product. If you have an existing product with low adoption, high drop-off, or a feature that is generating support tickets, User Testing will tell you exactly why and what to change.

Ready to test your product with real users?

Talk to our team. We will walk you through what User Testing looks like for your product and timeline.

Book a 30-min call

Work with a team trusted by top-tier companies.

Siemens
PwC
Toyota