Omnipack: Taking Over a Legacy System and Reducing Development Costs by 40%

Omnipack enables e-commerce brands to dynamically scale sales across Europe and global markets by combining specialized market expertise with modern logistics. The Startup House team worked closely with Omnipack’s engineers, being responsible for the maintenance, modernization, and development of OmniSoft – a proprietary system for managing logistics and warehouse operations. Learn how we helped one of the fastest-growing logistics startups in Poland reduce software development costs by 40%.

About Omnipack

Founded in 2016 and headquartered in Warsaw, Omnipack is one of the leading players in the European e-commerce logistics market. The company’s mission is to ensure seamless operational growth for online brands, and its goal is to build the most reliable and flexible fulfillment infrastructure in Europe.

Today, Omnipack manages the supply chain for over 100 e-commerce platforms, maintaining an error-free order fulfillment rate (order accuracy) of 99.95%. To date, the company has fulfilled over 6 million shipments, reaching consumers in more than 40 countries.

Challenge

Omnipack built OmniSoft – a proprietary system for end-to-end e-commerce logistics management, handling fulfillment, shipping, and returns. The platform is a key link connecting merchants’ systems with the company’s physical warehouse infrastructure.

However, the rapid growth in order volume brought architectural and performance challenges. To maintain the pace of expansion, Omnipack needed an experienced technology partner to efficiently take over optimization, refactoring, and further development of the software. At that point, the Startup House team joined the project.

Solution

In May 2023, Startup House took full responsibility for OmniSoft’s development and stability. We assigned a dedicated engineering team to the project, consisting of two backend developers, a frontend developer, and a QA engineer, working in an environment based on technologies including Java, Spring Boot, Apache Kafka, and React.

The handover of the platform and technological knowledge transfer went completely smoothly, ensuring operational continuity (zero downtime) and no disruptions to the ongoing processing of customer orders.

Cost Optimization

Digital implementation is our specialty – and the numbers show it: we reduced Omnipack’s costs by 40%. Initially, cost optimization was not the primary goal. Their priority was fulfillment services. Thanks to our expertise in digital solutions, we were asked to lower the costs of software maintenance and development. The result: lower software costs, consistent quality, and the flexibility to scale the team and bring in specialists.

Elevating process maturity and Agile methodology

We introduced high standards of agile project management (Agile / Scrum), streamlining the delivery process and shortening feedback loops. We provided specialized engineering capabilities beyond Omnipack’s existing resources, eliminating the need for time-consuming recruitment. Thanks to a flexible collaboration model, we precisely matched specialist profiles to current tasks, dynamically scaling the team composition in line with progress on the product roadmap.

Operational Flexibility

The foundation of our relationship with Omnipack was a partnership-based knowledge exchange and budget flexibility. We smoothly adjusted the team size and structure to changing business conditions and available resources.

Together, we also addressed the challenge of developing the client’s internal tech talent. Instead of building costly, separate management structures, we integrated Omnipack engineers into our project team. We provided them with regular technical mentoring, support from experienced tech leads, and transparent development paths. As a result, Omnipack gained motivated developers who continually upgrade their skills, while maintaining full budget discipline.

The on-demand access model to specialists enabled immediate responses to urgent technology needs without taking on long-term staffing commitments – guaranteeing the client full predictability of annual system maintenance and development costs.

Perspectives

We are proud of our partnership with Omnipack. Together, we continuously strengthen the e-commerce ecosystem so that merchants across Europe and beyond have the tools and infrastructure they need to grow.